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Professional and Provider Relations

When should I contact Professional and Provider Relations? Professional and Provider Relation will be able to help you if you:

  • Have address or Tax ID changes;
  • Disagree with information Customer Service has provided you;
  • Have questions regarding pricing and payment policies;
  • Need clarification on policies and procedures;
  • Need information regarding your participation and network status;
  • Have coding questions;
  • Have questions regarding your contract;
  • Would like to set up an appointment with your Professional and Provider Relations consultant;
  • Are adding a physician to your practice;
  • Need copies of fee schedules; or
  • Would like additional information, education or training on Regence BlueCross BlueShield of Utah products or issues

Professional and Provider Relations

Phone numbers
(801) 333-6200
Fax (801) 333-6558
Toll-free 1 (800) 621-2155
Toll-free 1 (800) 638-0050

Address
Regence BlueCross BlueShield of Utah
Professional and Provider Relations Dept. #26
P.O. Box 30270
Salt Lake City, Utah 84130-0270
e-mail: utahprovrel@regence.com

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Provider Services Consultants

Area
All geographically divided areas encompass all provider types unless otherwise noted.
Provider Service Consultant Contact Details

Northern Utah
Davis County north to Idaho state line: including Box Elder, Cache, Rich, Weber, Morgan, Davis, Summit, Daggett, Wasatch, Duchesne and Uintah Counties; and Iasis Hospitals

Pat Ostler (801) 333-5617
Ogden Office (801) 476-7783
Ogden Toll-free 1 (800) 638-0050
postler@regence.com

Northern Salt Lake County
Davis County line to 1300 South; Primary Children’s Medical Center, University of Utah Hospital, VA Hospital, Research Park

Michele Beutler (801) 333-5974
mbeutler@regence.com

Southern Salt Lake County
1300 South to Utah County line; Tooele County; and HCA Hospitals

Joyce Kim (801) 333-5866
jykim@regence.com

Southern Utah
Utah, Juab, Carbon, Sanpete, Millard, Sevier, Emery, Grand, Beaver, Piute, Wayne, Iron, Garfield, Washington, Kane and San Juan counties; and all independent hospitals

Mary Carbaugh

(801) 333-5641
mcarbaug@regence.com

Other Providers
All ancillary providers, anesthesia groups, emergency room groups, and IHC hospitals and clinics

Holly Greenwood (801) 333-5872
hgreenwo@regence.com
TRICARE
Entire state
Marge Allen (801) 333-5661
mwallen@regence.com

If you are unsure who your Consultant is, please call the Provider Services general number at (801) 333-2600 or 1 (800) 621-2155 and you will be directed to the appropriate person.

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Request Information

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Customer Service

When should I contact Customer Service?

  • Eligibility
  • Claims status
  • Benefit questions
  • Blue Card out of area questions
  • Medicare crossover questions
  • Verify if you are a participating provider (you may also use the Provider Directory)
Customer Service
Traditional Regence BCBSU, Regence ValueCare, Regence HealthWise and HMOBlue (801) 333-2100 or Toll-free 1 (800) 624-6519
Federal (FEP) Toll-free 1 (800) 421-4498
Hours: 8:00 - 5:00
BlueCard (Out of state BCBS)

(801) 333-2370 or Toll-free 1 (800) 782-8211
Automated Eligibility: 1 (800) 676-2583
Self-funded Accounts/Specific Employer Groups
Amalgamated Sugar (801) 333-2260 or Toll-free 1 (800) 245-2268
Fairbanks Capital (801) 333-2725 or Toll-free 1 (800) 421-4495
Evans & Sutherland (801) 333-2250 or Toll-free 1 (800) 523-2331
Flying J (801) 333-2260 or Toll-free 1 (800) 245-2268
Granite (801) 333-2120
Health Insurance Pool (HIP) (801) 333-2940 or Toll-free 1 (866) 880-8494
ICON (801) 333-2145 or Toll-free 1 (866) 851-9392
International Power Service Corp (801) 333-2735 or Toll-free 1 (800) 325-2268
Kennecott (801) 333-2130 or Toll-free 1 (800) 421-4480
Maverick (801) 333-2745
Nucor 1 (800) 962-7677
Operating Engineers (801) 333-2740 or Toll-free 1 (800) 453-7106
SkyWest (801) 333-2115 or Toll-free 1 (866) 542-3154
Snowbird (801) 333-2730 or Toll-free 1 (800) 624-6519
Utah State University (801) 333-2250 or Toll-free 1 (800) 523-2331
University of Utah (801) 333-2110
Weir (801) 333-2135 or Toll-free 1 (800) 443-2583

You can also reach Customer Service via e-mail at ut.custserv@regence.com

How to verify eligibility and check claim status
To verify eligibility, you must contact Customer Service at one of the numbers listed. Be sure to have:

  • ID Number
  • Patient name
  • Date of service
  • Provider of service

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Other

Suggested initial contacts for other types of calls:

  • Electronic billing questions and online inquiry set-up and support: (801) 333-2900
  • Pharmacy: 1 (800) 572-0316
  • Coordination of Benefits or Maintenance of Benefits:
    • Direct agents to the Marketing department
      (801) 333-2520
    • Direct members to Customer Service department
      (801) 333-2100 or toll-free 1 (800) 624-6519

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For help with or to report Technical Problems please contact the Regence Online Support
at 1-888-427-0470.
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